Frequently Asked Questions

An independent online store operated by FAHYMAS LLC. We currently sell computer hardware and software. The store began as a software license shop, which is where the name comes from; we have since added physical products and kept the name.

FAHYMAS LLC, a limited liability company formed in the Commonwealth of Kentucky, United States. Fahymas Licensing is the store name and is not a separate legal company. Registration details, including our filing reference and registered agent, are on our Business Information page.

We are an independent retailer. We do not act on behalf of the manufacturers whose products we sell, and a brand name on this site does not mean the manufacturer endorses us. See our Trademark Disclaimer.

FAHYMAS LLC is enrolled in the Microsoft Cloud Solution Provider (CSP) program as an Indirect Reseller. Microsoft Partner Center records a verification status of Authorized and an Indirect Reseller status of Active. This applies to software only, is held at company level, and is separate from the sourcing of any individual product; each software product page states its license type. Fahymas Licensing is not owned, operated, sponsored or endorsed by Microsoft Corporation.

You can view our public Microsoft Marketplace partner profile. Further Partner Center documentation can be provided to payment processors, financial institutions and compliance teams on request.

Because we have not earned any yet. We would rather show nothing than publish testimonials, star ratings or customer counts we cannot support. When genuine reviews exist, they will be genuine.

United States Dollars (USD). Any tax and any delivery charge that applies are shown before you confirm payment, and there are no hidden fees.

The payment options available for your order are shown at checkout and described in our Payment Policy. We do not store full card numbers.

Contact us as soon as possible with your order number. Cancellation and refund terms are set out in our Return & Refund Policy.

Software licenses are sent to the email address entered at checkout. Physical products are shipped to the delivery address entered at checkout, with tracking. If an order contains both, they arrive separately. Please check both addresses before paying.

Software orders placed during our support hours, Monday to Friday 9:00 AM to 6:00 PM Eastern Time, are normally emailed within 2 hours; orders placed outside those hours are normally emailed the next business day. Handling and transit times for physical products are set out in our Shipping & Delivery Policy.

No. Physical products ship to addresses in the United States only.

For software, check your spam or junk folder first. For physical products, check the tracking link we sent you. If the expected delivery time has passed, contact us with your order number and we will resolve it.

Check the specifications on the product page, such as dimensions, power requirements and connections. For a graphics card, check case clearance, the PCIe slot, your power supply and its connectors. If you are unsure, ask us before ordering.

All products we sell are new. We do not sell used, refurbished or open-box items.

A graphics card goes in a PCIe x16 slot on your motherboard and connects to your power supply. Follow the card maker’s installation guide. If you prefer not to install it yourself, a local PC repair shop can do it for you.

If you can, note the damage with the carrier at delivery. Keep all packaging, take photographs and contact us promptly with your order number. Our Return & Refund Policy sets out what happens next.

Yes. Physical products are new and come with the manufacturer’s warranty, under the manufacturer’s own terms. Where we have verified the warranty length, it is shown on the product page. In the first 30 days after delivery, contact us first; after that, warranty claims usually go to the manufacturer, and we help with the steps. See our Warranty page.

The product page always says which. A perpetual license covers one specific version with no recurring fee. A subscription, such as Microsoft 365, runs for a fixed term and must be renewed. See our Software Licensing & Authenticity page.

We do not use the word lifetime, because it does not describe anything you can rely on. Where a license is perpetual, we call it perpetual and state which version it covers.

It is stated on each product page. A license does not cover more devices or users than stated.

For some products, yes. Office and Microsoft 365 are redeemed to a Microsoft account and stay attached to it. Windows licenses are generally entered on the device. Each product page states whether an account is required.

That depends on the manufacturer’s license terms. The product page states the transfer terms; ask us before buying if transfer matters to you.

From Microsoft directly. We link to official Microsoft download sources on our Software Installation & Activation page. We do not supply modified installers or activation tools.

Contact us before doing anything else, with your order number and the exact error message. Most failures are an edition mismatch or a typing error and are resolved quickly. If we cannot resolve it, our Return & Refund Policy applies.

Yes, under our Return & Refund Policy. Physical products and digital software have different conditions, so please read the section that applies to your order. Your statutory rights are unaffected.

Email contact@fahymaslicensing.com, call +1 (502) 497-4280, or use the form on our Contact & Support page. We are open Monday to Friday, 9:00 AM to 6:00 PM Eastern Time.