Return & Refund Policy
Last updated: 15 October 2026
This policy covers physical products (graphics cards and other computer hardware) and digital software sold by Fahymas Licensing, an online store operated by FAHYMAS LLC. The product page identifies the type of item supplied. Nothing in this policy limits your rights under applicable consumer law. See our Shipping & Delivery Policy for delivery terms and our Warranty page for manufacturer warranties.
Physical products: 30-day returns
You can request a return of a physical product within 30 days after delivery, whether the item is faulty or you changed your mind. Contact us within that window with your order number and the reason for the return. This section applies to all physical products we sell; it does not apply to emailed software.
Please contact support before sending anything back. We will give you a return authorization, the return address and packing instructions for your item. Parcel returns go to our returns address: FAHYMAS LLC, 271 W. Short St Ste 410, Lexington, KY 40507, with your order number on the package. Returns sent without authorization may be delayed. Please keep the original packaging, manuals and accessories, and return all included parts.
Who pays for return shipping
| Reason for return | Return shipping |
|---|---|
| Item arrived damaged, is defective, is the wrong model or color, or is missing parts | We pay. We send a prepaid return label at no cost to you. |
| Our mistake (for example, we shipped the wrong item) | We pay. |
| Change of mind, ordered by mistake, or no longer needed | You pay the return shipping cost. |
You may also use your own carrier with tracking, as long as the item is packed as we instruct. Return a graphics card in its original box and anti-static bag, with all included accessories.
The original outbound shipping was free, so no outbound shipping charge is deducted from your refund. Fahymas charges no restocking fee.
Damaged, defective, incorrect or incomplete orders
If a physical item arrives damaged, does not work as described, is the wrong model or variant, or is missing included parts, contact support as soon as possible with the order number and details. Photos of the item, the model/serial label, the contents and the shipping carton help us resolve the issue quickly. Keep the packaging while we review it. For a verified problem, we provide the return shipping at our cost and offer a replacement or a refund, depending on availability and your preference, in line with this policy and applicable law.
Refunds
After we receive and inspect the returned item, we process an approved refund within 5–7 business days to the original payment method, in US dollars. Your bank or card issuer may need additional time to show the credit. If you paid nothing for outbound shipping, the refund is the price you paid for the item. For a change-of-mind return where you used our return label, the cost of that label is deducted from the refund, and we tell you the amount in advance.
To cancel before dispatch, contact us promptly; an order cancelled before it ships is refunded in full. If the order has already shipped, ask support for return instructions.
Manufacturer warranty
Products we sell are new and come with the manufacturer’s warranty under the manufacturer’s own terms. A manufacturer warranty is separate from, and does not replace, this return policy or your legal rights. See our Warranty page for how warranty claims work after the 30-day return window.
Digital software: delivery problems and refunds
Contact us if your digital order was not delivered, the key or supplied account does not work as described, the wrong product was delivered, or activation fails despite following the instructions and contacting support. If we cannot deliver or correct the product, we will provide an appropriate remedy, including a refund where required.
For a product supplied as a license key, a change-of-mind refund may be requested within 30 days of purchase if the key has not been revealed, redeemed, or activated. Once a working key has been revealed and redeemed or activated, a change-of-mind refund is not normally available. This does not limit remedies for a missing, faulty, or misdescribed product or legal rights. If you bought the wrong edition, contact us; we will review whether an unused key can be exchanged or refunded.
Some offers, including Microsoft 365 Personal, provide a pre-provisioned account and not a key for an existing Microsoft account. Key-reveal and key-redemption conditions do not describe an account product. Contact us if the account was not delivered, does not work as described, or remains untouched; we will review the actual access supplied and applicable rights. For a cancellation request before access is released, contact support promptly.
Orders containing more than one type of product
Each affected item is assessed under its own product-type terms. Returning a physical product does not automatically undo a software license delivered by email, and a software issue does not require returning unrelated physical items. We will explain the remedy and any refund amount for each affected item.
How to request a return or refund
Email contact@fahymaslicensing.com or use our support form. Include the order number, checkout email, product, reason for the request, and any relevant photos or error message.